To enhance the quality of your experience, we kindly offer the following etiquette tips:
Arrival Protocol:
Please arrive a minimum of ten minutes before your scheduled massage or treatment, allowing ample time for parking, completion of our intake form, and settling comfortably onto the massage table.
Serene Atmosphere:
Maintain a quiet demeanor in treatment and relaxation areas to preserve the tranquility of our space.
Communication of Preferences:
Articulate your preferences to your massage therapist, specifying areas that require extra attention or those that should be excluded.
Mobile Devices:
Ensure your cell phone is either turned off or set to silent mode, respecting the desire of fellow clients to unwind without disturbances.
Dressing Comfortably:
Undress to your preferred comfort level, typically involving the removal of all clothing except underwear. Rest assured, you will be appropriately draped during the massage, with only the relevant areas exposed.
Hygiene Practices:
Prioritize good hygiene by showering or bathing before your massage. Additionally, refrain from wearing strong perfumes or colognes.
Intake Form Completion:
A comprehensive intake form is required to tailor your massage or treatment to your specific needs, ensuring a personalized and effective session. Please complete this before your first appointment.
Reservation and Cancellation Policy:
A credit card is necessary to secure your appointment. Our strict cancellation policy requires a notice of 24 hours for individuals and couples. Failure to adhere to this policy will result in a full charge.
Timely Gift Card Processing:
Credit card purchases for gift massages or gift cards will be processed on the day of purchase, ensuring seamless payment upon the recipient’s arrival.
Gratuities Appreciated:
Express your appreciation to our therapists through gratuities. A customary tip for massage services ranges from 20% to 30%.
Insurance Policy:
At this time, we do not directly accept insurance. However, many of our patients are able to seek reimbursement for our services through their insurance provider. We recommend contacting your insurance company to inquire about coverage options for acupuncture treatments. We are happy to provide you with the necessary documentation to facilitate your reimbursement process.
By adhering to these etiquette guidelines, you contribute to a harmonious and respectful ambiance, fostering an enjoyable experience throughout your massage session.
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Serene Atmosphere:
Creating a serene atmosphere is crucial for an optimal massage experience. The environment is carefully curated to facilitate relaxation, featuring soft lighting, calming scents, and soothing sounds. Clients are encouraged to embrace this tranquility by letting go of outside distractions and immersing themselves fully in the moment.
By prioritizing a peaceful ambiance, both clients and therapists can work together to enhance the overall experience. It's important to keep conversation to a minimum during the session, allowing for personal reflection and deep relaxation. Cultivating this serene space not only benefits the individual but also enhances the collective experience of all who are present.
Gratuities Appreciated:
Gratuities are an important aspect of the service industry that help acknowledge the hard work and dedication of your massage therapist. While tipping is not mandatory, it is greatly appreciated, especially when you feel that the therapist has provided exceptional service. A standard tip often ranges between 15-20% of the service cost, but clients are encouraged to tip based on their satisfaction and experience.
Reservation and Cancellation Policy:
Clear communication regarding reservation and cancellation policies is essential to ensure a smooth experience for both clients and staff. All clients are encouraged to book appointments ahead of time to secure their preferred time slots and therapists. In turn, if a cancellation is necessary, we kindly ask that you provide at least 24 hours' notice to allow other clients the opportunity to fill that opening.
Adhering to this policy helps maintain the efficiency of our scheduling and allows our team to accommodate as many clients as possible. Last-minute cancellations can disrupt the flow of the day, so maintaining a respectful approach to appointment management benefits everyone. It’s always best to check your schedule before committing to an appointment to avoid any inconveniences.
Timely Gift Card Processing:
Gift cards are a popular choice for clients wishing to share the experience of relaxation with friends and family. To ensure a seamless process, we handle all gift card purchases as efficiently as possible. When you purchase a gift card, rest assured that it will be processed on the same day, allowing recipients to enjoy their massage without delay.
This prompt processing guarantees that no time is wasted in redeeming the gift, enabling recipients to schedule their appointments at their earliest convenience. By facilitating a smooth transaction, we aim to enhance the joy of gifting and receiving experiential treatments, making sure that every occasion is special. The ease of purchasing and redeeming gift cards underlines our commitment to exceptional service and client satisfaction.
Insurance Policy:
Understanding our insurance policy is vital for clients seeking reimbursement after their massage treatments. Currently, Fort Collins Massage and Acupuncture does not directly accept insurance, which means clients may need to pay upfront and seek reimbursement afterward. It is advisable to consult with your insurance provider beforehand to clarify any coverage related questions concerning massage services.
While we do not engage in direct billing, we are dedicated to providing detailed receipts for our clients. These receipts will include all necessary details required by your insurance for submission, making the reimbursement process as streamlined as possible. Being informed about your insurance options empowers you to make the best decisions regarding your wellness and care, ensuring a fulfilling experience at our facility.
