- Cancellation Notice:
- Please provide a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another client.
- Late Cancellations:
- Cancellations made less than 24 hours before the scheduled appointment are subject to a full session cancellation fee.
- No-Show Policy:
- If you fail to show up for your appointment without any notice, you may be charged the full session fee.
- Emergency Situations:
- We understand that emergencies happen. In case of a genuine emergency, please contact us as soon as possible to discuss your situation.
- How to Cancel:
- To cancel or reschedule, please call our office during business hours or leave a voicemail if calling after hours. You can also use our online booking system to manage your appointments.
- Refunds:
- Cancellation fees are non-refundable but may be waived or reduced at our discretion in case of exceptional circumstances.
- Repeat Offenders:
- Clients with a pattern of frequent cancellations or no-shows may be required to pre-pay for future appointments.
- Policy Changes:
- We reserve the right to update or modify our cancellation policy as needed. Any changes will be communicated to clients in advance.
By scheduling an appointment with our massage and acupuncture practice, you acknowledge and agree to abide by our cancellation policy. We appreciate your understanding and cooperation.